Refund policy

Last updated: October 30, 2026

At KHAAL&CRAFT, operated by KHAAL CRAFT LLC, we want you to shop with confidence. We offer 30-day returns on eligible standard-size products, subject to the conditions below.

1. 30-Day Returns

You may request a return within 30 calendar days of receiving your order.

Eligible products must be unworn, unused, unwashed, unaltered, and in their original condition. Original tags and packaging should be included where reasonably possible.

You may try on a garment to check its fit. Items showing signs of wear, damage, stains, fragrances, or alteration may not qualify for a voluntary return.

2. Refunds

Once an eligible return is received and inspected, an approved refund will be issued to your original payment method.

We do not charge a restocking fee for approved eligible returns. Refund processing times may vary depending on your payment provider.

We will notify you when your return is approved and your refund has been initiated.

3. Standard-Size Made-to-Order Products

Standard-size jackets made after an order is placed are eligible for our 30-day return policy, provided they meet the return conditions.

Being made to order does not automatically make a standard-size product final sale.

4. Made-to-Measure and Personalized Products

Products manufactured to individual measurements or customer-specific specifications are generally final sale and are not eligible for change-of-mind returns or refunds.

This includes made-to-measure garments, personalized items, custom sizing, and specially modified designs.

If a product is defective, damaged, incorrectly manufactured, or otherwise subject to mandatory consumer rights, we will review and resolve the issue appropriately.

Customers are responsible for providing accurate measurements. If a garment is not manufactured according to the confirmed specifications, please contact us.

5. How to Request a Return

Email support@khaalcraft.com within the applicable return period.

Include your order number, the product you wish to return, and the reason for your request. If the item is damaged or incorrect, include photographs.

Our support team will review your request and provide return instructions and an authorized return address.

Please do not send products back before receiving return instructions.

6. Return Shipping

For voluntary returns due to a change of mind, size preference, or style preference, customers are responsible for return shipping costs unless applicable law requires otherwise.

We recommend a reliable, tracked shipping service.

If we supplied an incorrect or defective product, we will provide an appropriate remedy and cover reasonable return or replacement shipping costs where required.

7. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, you may return an eligible product for a refund and place a new order.

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact support@khaalcraft.com promptly with photographs and your order number.

Depending on the circumstances and applicable law, we may offer repair, replacement, or a refund.

9. Sale and Discounted Products

Eligible discounted and sale products follow the same 30-day return policy unless clearly identified otherwise before purchase.

Made-to-measure and personalized products remain subject to their specific return restrictions.

10. Shipping Charges, Duties, and Taxes

For voluntary returns, original shipping charges are generally non-refundable, except where required by applicable law or where the return results from our error.

Customs duties, import taxes, brokerage fees, and charges paid directly to third parties may not be recoverable. Applicable consumer rights and statutory reimbursement requirements take precedence.

11. Return Inspection and Misuse

All returned items are inspected. We may decline a voluntary return if the product does not meet the stated conditions or there is reasonable evidence of misuse or fraud, subject to applicable consumer law.

12. Your Legal Rights

Nothing in this policy limits your mandatory rights under applicable consumer-protection law.

Customers in the UK, EU, and other jurisdictions may have statutory cancellation, refund, and defective-goods rights that apply independently of our voluntary return policy. Where required by law, those rights take precedence.